1. Solicitações
Deskfy
  • API Pública
    • Solicitações
      • Raiz
      • Relatório de Solicitações
        GET
      • Detalhes de uma solicitação
        GET
      • Listar responsáveis disponíveis
        GET
      • Listar boards disponíveis
        GET
      • Listar briefings disponíveis
        GET
      • Obter briefing detalhado por ID
        GET
      • Listar tags disponíveis
        GET
      • Listar comentários da solicitação
        GET
      • Criar solicitação no workflow
        POST
    • Webhooks
      • Cadastrar Webhook
      • Listar webhooks cadastrados
      • Atualizar Webhook
      • Remover Webhook
      • Testar seu Webhook
    • Arquivos
      • Enviar arquivo externo para a biblioteca de assets
  • Raiz
  • Esquemas
    • Webhooks
      • CreateWebhookSubscriptionRequest
      • CreateWebhookSubscriptionResponse
      • UpdateWebhookSubscriptionRequest
      • TestWebhookRequest
      • WebhookEventType
      • WebhookSubscriptionListResponse
      • WebhookDeliveryEnvelope
      • WebhookPayloadUpdateTask
      • WebhookPayloadNewTask
      • WebhookPayloadNewTaskComment
      • WebhookPayloadUpdateBriefing
    • Routes.External.Workflow.Models.AssigneeItem
    • Routes.External.Assets.UploadExternalAssetResponse
    • Models.Asset.AssetMetadata
    • Routes.External.Workflow.Models.RequestCommentItem
    • Routes.External.Workflow.Models.AssigneeRef
    • Models.Asset.AssetObject
    • Routes.External.Workflow.Models.RequestCommentVisibility
    • Routes.External.Workflow.Models.RequestCommentItemVisibility
    • Routes.External.Workflow.Models.BoardItem
    • Models.Guest.GuestObject
    • Routes.External.Workflow.RequestCommentOrderDirection
    • Routes.External.Workflow.Models.BriefingDetailResponse
    • Models.TaskTags.TaskTagObject
    • Routes.External.Workflow.RequestCommentSortField
    • Routes.External.Workflow.RequestCommentListResponse
    • Routes.External.Workflow.Models.BriefingFieldAsset
    • Models.Timesheets.TimesheetObject
    • Routes.External.Workflow.Models.BriefingFieldDetail
    • Routes.ArtCollections.ArchiveBatchInput
    • Routes.External.Workflow.Models.BriefingFieldInput
    • Routes.ArtCollections.MoveCollectionsInput
    • Routes.External.Workflow.Models.BriefingInput
    • Routes.Authentication.Guest.RecoverPassword.Input
    • Routes.External.Workflow.Models.BriefingItem
    • Routes.Authentication.Login.Input
    • Routes.External.Workflow.Models.BriefingSectionDetail
    • Routes.Authentication.Login.Output
    • Routes.External.Workflow.Models.BriefingSectionInput
    • Routes.BusinessData.ImportCsvResponse
    • Routes.External.Workflow.Models.CreateRequestInput
    • Routes.External.Workflow.Models.CreateRequestResponse
    • Routes.External.Mediaconvert.Detail
    • Routes.External.Workflow.Models.RequestPriority
    • Routes.External.Mediaconvert.MediaConvertCallbackInput
    • Routes.External.Workflow.Models.SubtaskInput
    • Routes.External.Mediaconvert.OutputDetail
    • Routes.External.Workflow.Models.TagItem
    • Routes.External.Mediaconvert.OutputGroupDetail
    • Routes.External.Mediaconvert.UserMetadata
    • Routes.External.Mediaconvert.VideoDetails
    • Routes.External.Workflow.Models.FieldType
    • Routes.Guest.CreateGuestInput
    • Routes.Guest.DeleteSharedItemsInput
    • Routes.Guest.GuestListResponse
    • Routes.Guest.GuestSummaryResponse
    • Routes.Guest.OrderDirection
    • Routes.Guest.SharedByUser
    • Routes.Guest.SharedItemObject
    • Routes.Guest.SharedItemToDelete
    • Routes.Guest.SharedItemType
    • Routes.Guest.SharedItemsResponse
    • Routes.Guest.SharedObject
    • Routes.Guest.SortField
    • Routes.Guest.UpdateGuestInput
    • Routes.Guest.UserStatus
    • Routes.Share.AssetPack.AssetListResponse
    • Routes.Share.AssetPack.AssetPackCountResponse
    • Routes.Share.AssetPack.AssetPackGuestsResponse
    • Routes.Share.AssetPack.AssetPackItem
    • Routes.Share.AssetPack.AssetPackSummaryResponse
    • Routes.Share.AssetPack.CompanySharedAssetPacksResponse
    • Routes.Share.AssetPack.FolderListResponse
    • Routes.Share.AssetPack.FolderPathResponse
    • Routes.Share.AssetPack.RootAssetsResponse
    • Routes.Share.AssetPack.RootFoldersResponse
    • Routes.Share.AssetPack.ShareAssetPackRequest
    • Routes.Share.AssetPack.SharedAssetPacksResponse
    • Routes.Share.AssetPack.UpdateAssetPackExpirationRequest
    • Routes.Share.Briefing.ShareBriefingInput
    • Routes.SocialMedia.ContentType
    • Routes.SocialMedia.ErrorResponse
    • Routes.SocialMedia.InstagramAuthUrlResponse
    • Routes.SocialMedia.InstagramContent
    • Routes.SocialMedia.InstagramLastUpdateResponse
    • Routes.SocialMedia.InstagramPublishRequest
    • Routes.SocialMedia.LikeContentResponse
    • Routes.SocialMedia.MediaType
    • Routes.SocialMedia.PublishType
    • Routes.SocialMedia.SearchByType
    • Routes.SocialMedia.SocialMediaAuditRequest
    • Routes.TaskTags.CreateTaskTagRequest
    • Routes.TaskTags.TaskTagListResponse
    • Routes.TaskTags.TaskTagWithCount
    • Routes.TaskTags.UpdateTaskTagRequest
    • Routes.Tasks.DuplicateTaskInput
    • Routes.Templates.MoveTemplatesInput
    • Routes.Timesheets.CreateTimesheetEntryRequest
    • Routes.Timesheets.UpdateTimesheetEntryRequest
    • Shared.Errors.ErrorResponse
    • TypeSpec.Http.HttpPart<bytes, #{}>
  1. Solicitações

Criar solicitação no workflow

Em teste
Homologação
https://api-qa.deskfy.io
Homologação
https://api-qa.deskfy.io
POST
/WorkflowExternal/requests
Última modificação:2026-04-30 16:50:28
Cria uma nova solicitação no Deskfy.
Use este endpoint quando seu sistema externo precisar abrir demandas automaticamente na Deskfy.

Requisição

Authorization
API Key
Adicionar parâmetro em header
x-api-key
Exemplo:
x-api-key: ********************
or
Parâmetros Bodyapplication/jsonNecessário

Respostas

🟢201
application/json
The request has succeeded and a new resource has been created as a result.
Bodyapplication/json

🟠400
🟠401
🟠409
🔴500
Request Request Example
Shell
JavaScript
Java
Swift
curl --location 'https://api-qa.deskfy.io/WorkflowExternal/requests' \
--header 'x-api-key: <api-key>' \
--header 'Content-Type: application/json' \
--data '{
    "title": "Criar peça para campanha de lançamento",
    "description": "Precisamos de uma peça no formato story e feed.",
    "startDate": "string",
    "deliveryDate": "string",
    "briefingId": 22,
    "boardId": 9,
    "briefing": {
        "id": 22,
        "sections": [
            {
                "id": 310,
                "wasFilled": true,
                "fields": [
                    {
                        "id": 4501,
                        "value": null
                    }
                ]
            }
        ]
    },
    "priority": "LOW",
    "assignees": [
        {
            "id": 123
        }
    ],
    "tags": [
        11,
        15
    ],
    "subtasks": [
        {
            "title": "Revisar texto final",
            "description": "Validar conteúdo com o time responsável.",
            "priority": "LOW",
            "assignees": [
                {
                    "id": 123
                }
            ],
            "tags": [
                11,
                15
            ],
            "subtaskOrder": 1
        }
    ],
    "externalRequestId": "crm-req-2026-00045"
}'
Response Response Example
201 - Exemplo 1
{
    "id": 1001,
    "name": "ACM-1001",
    "title": "Criar peça para campanha de lançamento",
    "status": "INBOX",
    "createdAt": "2026-04-29T13:10:49.123Z"
}
Modificado em 2026-04-30 16:50:28
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